For better or worse, our lives revolve around the glow of our phone screens—we bank, order food, shop, stay informed, and connect with others at the tap of a button. If you’re looking to transform your association’s culture and seamlessly integrate it into residents’ daily routines, a smartphone app is the way to go.
There are roughly 100 apps for condo associations and HOAs on the Apple and Google stores. With so many options, it’s important to consider your association’s unique needs, wants, and budget. Here are some tips to help you make the right choice:
STREAMLINE SYSTEMS
The key is simplifying the number of systems your association uses. You’ve probably heard this before:
- Accounting software
- Resident information platform
- Budget creation platform
- Camera management
- Access control
- Tracking valet parking volume and income
- Managing towels at the pool or beach
- Resident reservations
- F&B platforms
Start by listing all the systems currently in place. Your ideal app should either replace some of these or seamlessly integrate with them.
CHECK THE “WHAT’S NEW” SECTION
When considering an app, always check the “What’s New” section in the Apple or Google App Store. If an app hasn’t been updated recently, it could indicate that developers aren’t actively maintaining it. Regular updates are essential for fixing bugs, improving performance, and ensuring security. Staying current ensures your app works smoothly and is compatible with the latest software.
SIMPLIFY REGISTRATION
App registration can be tedious for users. When interviewing providers, ask about the registration process. If it seems generic (like email sign-ups with management doing all the work) and doesn’t consider your community’s specific demographic, it might be more about the sale than real engagement.
For larger communities, the best approach includes:
- Providing the resident roster (with cell phone numbers) to the app
- Simplifying registration by scanning a QR code and verifying the cell number
This process improves the user experience and boosts engagement.
VERIFY THE TRACK RECORD
It’s crucial to verify the app’s track record. Sales pitches can be persuasive, but you need real data. For example, if a vendor claims a “prestigious community” is happy with their app, ask for specific numbers. Look for:
- The number of active daily users
- What percentage of the community that represents
This ensures the platform is effective and widely used.
BRANDING, FUNCTIONALITY, AND COMMUNITY IDENTITY
Does the app look outdated, like something from the early 2000s? Does it make tasks easier or harder for residents? Would you use it if you didn’t have to? If it’s not visually appealing or user-friendly, move on—there are plenty of modern, functional options available.
COMPLIANCE
Make sure the app meets the requirements for condo association websites, especially for associations with 150 units or more. It should be privately accessible for unit owners with different permissions for tenants, ensuring compliance with regulations and tailored access for all users.
In short, the app’s goal is to simplify processes, enhance communication, and make life easier for residents. The right app streamlines tasks, engages users, and strengthens the community—all while keeping things efficient and up-to-date.
